Operations Excellence

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WHAT IS OUR UNIQUE SELLING PROPOSITION

Our team has extensive experience in Pre opening of hotels, Audits and in preparing performance /profitability analysis for operating and top management to improve their focus in achieving targeted results.

PRE-OPENING OF A HOTEL

RVS has many years of experience in this very key aspect of hotel operations. RVS believes that a successful hotel launch helps in faster achievement of the milestone of profitable operations. Proper planning, meticulous eye for detail in monitoring and execution of various aspects of pre-opening activity ensures a faster & flawless launch of a hotel. Moreover it ensures a steady & continuous accrual of revenues for the hotel owners.

MYSTERY CUSTOMER EXPERIENCE AUDIT & BRAND STANDARDS AUDIT

RVS has since long been conducting various kinds of audits for enhancing operational excellence. The results of these audits assist in continuous improvement of product & service quality thereby enhancing customer loyalty, brand image & hotel profitability. The benchmark standards are reviewed frequently & updated on best practices prevalent at across the world. Hotel Chains are able to ensure consistency in service standards & delivery as well as keep hotel owners happy with healthy cash flows & brand image.

PERFORMANCE & PROFITABILITY SUPPORT MANAGEMENT

RVS carries out monthly analysis of a hotel’s performance and profitability based on the data provided by the hotel and presents it to the top management for their decision making. Once the top management decisions on performance improvement are taken these can be translated into managerial action plans. These would be as desired by top management and for their implementation solutions would be provided by RVS to the appropriate management personnel.

Further specific areas of action, which require deep drill down studies are also undertaken by RVS to achieve desired revenue and cost improvements in performance. Revenue improvements include mystery shopping to uncover revenue leakages and sales improvement strategies. In cost improvement –focus is on various aspects including purchase/value engineering/utilization for efficiency & effectiveness of the product/service.

HOW DO WE EXECUTE OUR SERVICE

For revenue /cost management our team carries out analytics of hotel’s operating performance and provides recommendations for corrective actions as requested by the client.
Brand Strategy And Brand Experience Of Customer along with Creation or Up-dation Of Standard Brand Manuals can be undertaken for Process Improvement.

FINANCIAL FEASIBILITY

EXECUTION ADVISORY /COST BUDGETING

BUYING/SELLING/LEASING OF HOTELS

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